Your service sucks

I received an SMS saying my account would be dibited on the 31st of December.That was despite the fact that I requested that my account be debited on the 25th of each month which according to the call center agent did not reflect. My account has not been debited and no one seems to have an explanation. There is no one responsible that I can talk to and I am told that I should make an EFT because it is my credit record which will be affected. This sounds like *********n is frustrating. There is money in my account n Telkom should have done it's part instead of msking it's problem my problem. In November I changed banks and was told to make manual payment because change of details only take effect the following month, I did but they went ahead n debited my acc. I had to go to the bank to reverse it. Same thing may happen if I do the EFT this month. I ve tried closing my account but there is no clear system. The call center gave me an estimated closing balance n referred me to the branch which referred me to the call center. Pliz Telkom u need to improve your service if u value us. I can't wait for my contract to end