LJ
Leon J

1 reviews | Active since Jun 2016

03 Jun 2016, 10:41

Your service suck and you need competition

<p>I am totally dependent on the internet to earn my living and work from home. I have uncapped ADSL and my line was throttled for two weeks before it was completely switched off or faulty. I reported the fault and was told it would be fixed within 24 hrs. Did not happen. Phoned again and explained my plight to an unsympathetic call centre agent who said that my logged fault was still in the que for a jobcard to be issued. When I asked when I can expect for the line to be fixed the connection was cut. She has my details on her screen.....did not bother to establish contact again, or she cut the connection...fact is I am still without internet, losing lots of money daily. They just don`t give a ****.</p>

0
Replies (1)
Telkom
Telkom's reply04 Jun 2016, 16:16
Official

Hi 690330

Thank you for making contact with us.

This response serves as confirmation that your query has been received and we will contact you.


We do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team