Your service is pathetic, combined from your staff to your systems.

Your services are pathetic combined from the staff to your disengaged systems.

I have an issue whereby I cannot upgrade/apply for new contract at telkom online shop because there seem to be an issue with my profile where it is blocked from making online orders and I'm being refered to go to the shop and apply there, but the device I want is not available at the shop. what must I do now??

when I call customer care to assist with this issue, they don't see the problem on their side and they asking me to call sales and asked them to log a call with regard to the issue they are picking up from their side.

I call sales they telling me they cant log a call or fix that issue and only customer care can help. but I've already called customer care and referred me to sales department.

what should I do if all your department cant help with a simple issue with my profile. what kindly of company is telkom that does not have SECOND LEVEL APPLICATION SUPPORT who can be able to analyze the issue and see where the problem is???

I don't think the staff at telkom are trained because they don't know what they are doing or even understand their systems. also it feels like the systems at telkom are not integrated because the customer center is not able to see or help with the issues on the sales system and vise vesa.

I cant wait for my current contract to expire and I'm out for good from this stupid company.