Your service is bad and you should feel bad

<p>Tried leaving this post on your page but you won't let me<br /><br /></p> <p>your call center is bad and you should feel bad. I was on hold with a guy for 15 minutes just so he could tell me that there is coverage in my area. in the first 30 seconds of that call i was on the website and had checked the coverage myself - low and behold, there is no coverage. i wait for the guy to take me off hold and he says there is definitely coverage. THERE IS NOT. Last night my speed was 10kb/s... that's when the internet actually worked. otherwise there's nothing. If you look at my address on the coverage map there's literally just a big blank spot - no coverage.</p> <p><br />I was sold a mobile deal (Telkom LTE sim and router) by telkom sales reps that came to our office, was very happy with it until I moved to a new house. it stopped working immediately. I've restarted it and troubleshooted it but nothing helps. </p> <p>The sales rep told me i could cancel at any time without any cancellation fees, but I would just be expected to pay for the router, which is fine. Today, i try to cancel it, but nooooo i'm apparently going to pay a butt-load to cancel it. but the call center agent can't tell me how much is a butt-load. also can't put me through to a different department for a clearer answer. I apparently need to call a different number, wait 10 mins to get through the menus and wait for someone to pick up.</p> <p> </p> <p>It's not like you won't get your money, I wanted to cancel the sim card and get adsl. but this just made me want to bad mouth you to every single person I know.<br />I should have listened to all the complaints on facebook and taken them seriously.<br /><br /></p> <p>If i pay for 100GB per month, I expect to be able to use that 100GB every month. and not in drips and drabs. this is way below the reasonably acceptable level of service and you've made me one hell of a ****ed off woman.</p>