Your service is APPALLING!!!!!!!

Item: Telkom
Rating: 1

To date, this still hasn't been attended to!!!!! I truly have no idea from what caliber you hire your employees, I thought your TL's will be better at delivering service.

From: Keabetsoe Sent: Tuesday 17 March 2020 11:55 AM To: 'Kutloano Setlhamo (K)' <***> Cc: 'Kea M' Subject: RE: Feedback Importance: High

Hi Kutloano,

I was really hoping that assistance from a TL for my mother’s case would be fast, of course we are not excepting to be prioritized however we did at least except great service.

You spoke to my mother on February 26th and to date we still haven’t heard from you. I have had numerous problems with Telkom as you can see from the below email and I am trying not to involve Sipho nor Samantha in this.

To date we still don’t understand why my mother was not advised about the R300 odd that she still needed to pay cause what we were told by your consultants is that the balance that is still outstanding was R99.

My cellphone number is *** and I am expecting a response by COB today, if not I SHALL AND I WILL refer this to your CEO’s office.

There are calls that we suggested that you listen to!!!

Kea

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's updateReviewer Update

20 May 2020, 10:44

Hi all, It is with great disappointment that I send this email to you. To date I still am having problems with Telkom and to top it off Kutloano Setlhamo hasn’t gotten back to me. We have cancelled my mother’s contract and this was done a month or two ago, by the time we called in to cancel this, we were advised that we only need to pay R99 to have the contract cancelled however a month later my mother received an invoice of R300 odd which we were never told about on the 2 occasions we called Telkom. I have told Kutloano to listen to both these calls and I had this conversation with her February 26th 2020 and to date she still has not called me back. Can someone, anyone, somebody please attend to this as a matter of urgency because I really am tired of Telkom’s *********** servicing agents. Both the calls are there! Listen to them! In addition to this, please cancel whatever contract I have with Telkom cause clearly they do not need my business. Regards Keabetsoe Maelangoe

's update20 May 2020, 10:44

Reviewer Update