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clinton S

1 reviews | Active since Jul 2011

26 Oct 2017, 10:23

Your online sales are a MESS!!!!

Been waiting for 2 weeks to get my device delivered. No one seems to be able to assist, the call centre just blames the online sales division who they say they can only communicate with via e-mail and HOPE that some one responds. All I hear is ESCALATE, ESCALATE... blah blah blah... excuses excuses.

So what next??? More phone calls, more 20 min wait times on your call center line at my expense and I just wait for one day when you will deliver something? It is pathetic. Telling me to phone YOUR courier company to find out where the package is, so you don't even know where your own packages are??!??? Come on. Ridiculous.

It gets worse, when I do phone I am given incorrect information, the wrong reference numbers....I am told that my order is out for delivery, when it clearly is not. Your tracking on the website has a completely different status. Absolutely, fricking PATHETIC!!!!!!!!

All I want now is to just go to a Telkom Shop and pickup my device, nope I cannot do that as now I have to wait for this useless online sales division to complete my order in their own time. Come on.... Seriously???? Never mind the fact that your extremely efficient at taking my first D/O, which I reckon is just a tactic to lock the poor customer in early and make them wait out the chaos of actually getting something.

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cS
clinton S's update26 Oct 2017, 13:21
Reviewer Update
Just an update: It turns out that Telkom decided to try deliver device to a really old address of mine despite the fact: 1. It was not the delivery address that I filled in on the online application form 2. It was not the delivery address that I gave to the consultant on the phone 3. It was not even the residential address that I gave online, on the phone or even the one that Telkom has, given that they are my fibre supplier. This does not mean that anything has been resolved, it just means that the call centre employee I spoke to often to send another email to the online sales team to "escalate" my case. What a load of *******.