\Your issue has been resolved\", What a JOKE!"

My phone and wifi line was reported down on Sunday (21st February). Eventually a technician was sent out 4 days later on Thursday (25th February). We discovered that when my neighbours Telkom telephone line was connected, the contractors removed my plugs to probably quicken their job and secure my neighbours line, leaving my cables to hang loosely and eventually being the cause of my line being down (technician confirmed this). He also went to the main poles within our area and identified cable theft and my phone number being changed which also played a part in my line and wifi being down. We now have a problem with cross lines, where other people are not only included in my telephone conversations, but are threatening my children and I, as well as using fowl language. I've reported this numerously to Telkom and all I receive is \the issue has been resolved\". I've been a reliable, PAYING customer for more than 20 years, if you should even forget to pay on time, your line gets cut Immediately!! One miserable issue and still I cannot get proper service from Telkom! I understand that the company is going through massive changes, but poor services to paying customers is DISGUSTING! "