Your faults but my problem

We started with our Wifi account in Dec, they said it will only be debited 1st Feb 2018. The 1st of Feb no debit order, few days later we recieve new invoice with outstanding balance and new balance. Don't want to make payment self as it stated account will be debited on 1st March 2018. Again no debit order and receive sms our account will be suspended. Go into the shop, after a hour they assist and shows on the system that they typed in the account number incorrectly. They say if we make the payment immediately, no suspension will happen. Made the full payment on 1st of March. On the 9th of March they suspend the one Wifi only....more than a week after payment was made and to the same bank. Today is day 5 without wifi and we phone each and everyday.....waste how many airtime as you wait 10 minutes for someone to answer and then it take atleast another 5 minutes for them to check the system. Everybody complains about their service, how can you if you don't recieve service but only lies. Saturday they said it will take 24 hours, Monday morning they said 6 hours and Monday night they said there is a backlog on the system and they can't give a time frame. Telkom this is your second fault and I as your customer have to be inconvenienced by your stupidity. But I have to pay for a service I don't receive, I can't cancel my contract as that will also cost me money....and you just sit back and smile and take each and everyone's money but come and please as you want!!! This will probably make no difference to you, but maybe it should....appreciate your customers and train your staff so they can start using your system correctly or change your system if that is the problem. Suspend my account week after payment was made after your mistake.....is unacceptable!!!! I hope I get feedback from you soon.....Telkom!!!