your fault is my problem.

I app**** for my line to be down graded to a new calling plan. That didn't happen. Got billed for it. App**** to move my line to new residence for my ADSL. Took a month exactly to get them to move line but nope no ADSL called customer care. They tell me my line is ADSL active. Great thanks. It wasn't. I'm still trying to get it done. I put a account query in about being billed to much for a service I didn't want. They suspend my line. Total in competence. If they want me to do something they have my Email Cell and address to inform me if there is a problem I need to resolve. No a solitary message.