Your Employee Does Not Know His Product Very Well

I'm really not happy with the service I have received by signing up for Telkom products with the Maponya Mall Store employees. I am continuously discovering my application was handled by someone who does not know their product very well and because of that, I am paying the price.<br> <br> First I asked for a 4mb speed, uncapped. he seemed lost on the computer and the woman store manager kept coming to assist him at his desk. After sometime, he told me the system wants me to pay R700 which I did, and i asked if i could use the same line for fax, he said yes but what I did not like was having to switch to it when i needed to use it. So i then asked for a 2nd line so my fax doesn't get interrupted. I paid another R700 for it. He did not say anything more except that the installation guys will come to my house within 7 working days.<br> <br> Funny I'm on 2mb speed, he did not advise me like the guys on 10217 are doing now on what he should have recommended and how my packages should have been aligned. He also activated all my products the same day at the store, shocking!<br> <br> Please help me rectify my bill for March and packages, Im not satisfied. I was ****** my rights to Telkom Benefits. ***