YOUR CUSTOMER SERVICE SUCKS BIG TIME!

Telkom's customer service sucks big time!

I've sent my phone for a screen repair on Sunday October 13th, the person who assisted me told me repairs takes about 2 weeks max (depending on damage) which wasn't that bad only I minor screen crack.

On Wednesday 16th the couriers came in contact with us saying that the insurance received the claim and that the phone has been collected from the store from the courier.

On Friday 25th we received another email saying that the claim has been approved and we need to pay an excess fee.

On Monday 28th we paid the excess fee and emailed them the proof of payment with signed agreement ect. On Tuesday 29th I had to call their Admin department numerous times to ask if they received payment because we haven't received an email saying they got payment. After calling them 5 times I finally got to speak to an agent who had to check on the system if they did receive payment which 5 minutes later he told me and I quote "oh yes we did receive payment we will NOW give the repair department the go-ahead for repairs. now tell me if I didn't phone them that day when would they have checked if they received payment? admin department your service is PATHETIC. later that day we received an email saying they received payment and repairs will now start and take 5-7 WORKING DAYS TO COMPLETE

its been day 8 already and I heard nothing from them! I had to phone AGAIN this morning just for them to tell me they're still busy with the phone and I have to wait ANOTHER 3 DAYS for the phone. now tell me why do you give your clients false information? I had to ask again so what the next step is going to be and they cant even tell me. they cant tell me when I can expect my phone or when repairs will be done! I'm utterly disappointed in the customer service you render!