MS
Malcolm S

1 reviews | Active since Mar 2011

05 Feb 2015, 18:51

Your coverage and service is beyond pathetic

I have had the misfortune of deciding to give 8ta a try due to the coverage map of 3G and LTE across the metropolitan areas.<br> Not only is this map a complete lie, at best I receive EDGE, or, more often NO SERVICE! Logging calls with your help desk and requesting feedback is beyond frustrating. You promise a service that quite clearly you are unable to deliver.<br> Further more, I have requested international roaming since 19 January 2015. After several calls to your helpdesk AND submission of the international roaming form, neither one of your call centre agents or escalation paths seem able to know, or show the interest in activating the service.<br> How exactly do you intend to keep or even attract customers with such pathetic service?<br> <br> And the worst part is, this is a business contract!

0
Replies (1)
Telkom
Telkom's reply09 Feb 2015, 09:03
Official
Hello ms44002,

We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.

Apologies for the inconvenience caused.
Please find your ***

Regards,
Zandiswa Gunu
Telkom Social Media Team