Your call center agents are clueless

<p>On the 28th i mistakenly bought landline airtime instead of mobile voucher from an ATM worth R200 and i called Telkom Mobile spoke to Nthabiseng Moagi who said i must email the voucher and she will be able to assist and i did till now i havent heard from her i called telkom mobile spoke to a clueless agent who refused to give me the surname the name is Vivek he mentioned that Telkom doesnt allow employees to give out their full names?????????? and secondly refused to give me referrence number for the call untill i insisted ********** 4..... Im so shocked that these agents dont recieve training and how rude at the sametime clueless</p>