Your billing is a hot mess! Sort it out!

Please sort my billing out!! I have paid my accounts every month, even though my account is supposed to be debited every month...it does not debit so I pay manually. On three occasions I have had a Naidoo Collection from Telkom on random dates...I have interest charged to my account. Its really a hot mess, I never know when I should pay manually or when you will decide to randomly deduct. On top of this it takes up to two weeks to reflect a payment made when they deduct via the Naidoo Collection which then shows my account in arrears and then I get messages telling me how if I don't pay they will blacklist me. I am really disappointed and feel I should have never gone with Telkom, the stress is just too much. Please can you sort out my account...I want my account to show that my account is in good standing and at this stage it should show that I owe Zero rand!!!!