JD
Janet D

1 reviews | Active since May 2013

19 Nov 2015, 08:25

You think UNCAPPED means UNLIMITED not for TELKOM

Have you heard of \being throttled"or \""Fair Usage Policy\"" in relation to your Telkom internet account ??<br> This is what it means:<br> THROTTLED - towards the end of the month Telkom decide you've used enough data for the month so reduce your speed and band width to prevent you downloading or carrying out any other activity that has large data usage.<br> FAIR USAGE POLICY - when more users are attached to \""the box in your street\"" you have to share usage with them"

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Replies (1)
Telkom
Telkom's reply19 Nov 2015, 08:37
Official
Hello JD1953,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM169303.

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team