**** you TELKOM

Once again I'm lead "by false truths, Been trying to follow up with telkom regarding my mobiles that has been suspended even though the account is paid in full i have called them well over 6 times spoke to many different agents which either seems to be *********** or have no regard for their job this started last week Tuesday the 21st of January i called up to be told my account is up to date but yet my line was suspended , was told by the the agent 4-24 hours that it will take to be unsuspend , i then called back after 24 hours to advise that its not been released and i was told the same story, then i was also told that the billing system has a back log and that they are working on it its been almost a week and they still have not sorted out the back log i cant believe that Telkom's system back log is effecting paying customers that has now resorted to using a prepaid sim card to actually get my phones working this has been a massive in convenience for my family as now we are spending extra money after the fact that the billing has been paid i feel like i need to contact the telecommunications ombudsman to take this further as this is ridiculous that we have to suffer for a corporate company as big as telkom to sort out the system back log i have not added any of the names of the CSR's i have spoken too but i will if i need to name and shame its a pity I'm still under contract other wise i would take my business elsewhere