You take my money but refuse to give me service!!!

I requested to have my line moved. It was booked for the 8th of December. A technician came out to move the line, but could not do so due to some technical problem. He then returned on the 9th and still could not move it. He said he will get in touch with me to confirm when he can move it. I had to call Telkom on the 11th to find out what is happening with my line. I spoke to a lady who made very clear notes about my frustration and confirmed she will get the technical people to get in touch with me as it is unacceptable. No one made contact with me. I then called back on Tuesday and spoke to an apparent \Supervisor"who apparently made notes on the system and PROMISED to call me back at 12.00 with feedback. She did not call me. I then called in today and spoke to Kamantha and Denzil (who were both very patient"