You set new standards...normaly that would be a good thing

<p>So I would firstly like to extend my thanks to Telkom's twitter team for being on point with their service, further to PC who installed our fiber you were great.</p> <p>Then I get to the point where you set new standards. If there was a rating less than one out of five you would most likely be the recipients of this coveted rating. back in 2015 we request you to change our account to an uncapped account with the same speed at which our internet was running (e.g 20 MB ADSL). You make our account uncapped but it's running at 5MB constantly. Already having a bad feeling about where this would lead I try to switch to Web Africa as ISP. A simple phone call with the instruction to cancel the internet but to continue with line rental has the result of 3 months of uncancelled internet and the suspension of the line rental. Accordingly, they won't let us take up the line rental without the outstanding 3 months of the internet not used to be paid. Arteries boiling and hopes shattered we suspend service from Web Africa and decide to test our own patience once again. Hey, we event felt merry and requested to be upgraded to fiber. 3 months later somebody finally shows up.Maybe Telkom phone centre agents should undergo regular ear test because once again a simple request for 20MB uncapped gets interpreted as 10MB 100gig capped... Telkom I commend you. Thank you for making it feel like I'm in a psychopathic relationship where all my words end up meaning what was never intended. I think next time ill just as for 1MB with a 5GB cap and hopefully this time you'll somehow construe it as 20MB uncapped. </p> <p> </p> <p>Faithfully yours</p> <p> </p> <p>A customer crying himself to sleep in the fetus position </p>