You promised me faster speeds, I'm still waiting...

Close to the end of September 2019, I received a call from a Telkom agent, advising me that they were planning on getting rid of the ADSL lines and that I was to be moved to an LTE contract, which would still be an uncapped package, however my speeds would be boosted 3x to what I currently had at that time.

I was a bit skeptical, as I had my line for about 2 years and was on a month-to-month, which I preferred, as I do not like contracts. I explained all of this to the agent and he advised that he fully understood.

Since then and up until today, I have been extremely annoyed with the fact that my speeds are even slower than the previous line I had, which I used for work, studying and gaming. As of now, I cannot even stream a YouTube video at 240p without having it buffer for a few minutes. Telkom needs to know that this is not acceptable, as it's seriously messing with my work and studies and it needs to be fixed asap!!!

What makes it worse is that I'm locked into a 2 year contract!!!

I'm seriously tired of paying for something that I can hardly even use properly.

Please fix this asap!!!