You phone me and then don't action it.

I spoke to one of your sales consultants on the 3rd of Feb to change my Telephone/ADSL line to Telkom Simple. I have a recording of this call. Ever since then I have heard nothing. When I logged into my Account two days ago, I see that an order was placed and cancelled on the 7th of Feb. I tried phoning your call centre, more than once, just to never get through to anyone. Almost immediately after, I read an article on MyBroadband about how you are not coping with the call volumes and that you plead with customers to make use of the social channels, Facebook, etc to communicate with you. So I duly did that. It is now another two days later and no one has contacted me. <br> <br> When your bill arrives monthly, I pay it on time, every month, yet you cannot help me when I require service from you. Maybe you should not have fired 400 people in December, because you now only sit with the *********** ones it seems. <br> <br> I expect someone to call me today to address my request. You certainly no longer hold any type of monopoly, so I will be more than happy to take the money I pay you monthly, elsewhere. And if enough customers do that, you, reading this complaint, might be the next to be retrenched.