1 reviews | Active since Oct 2015
You Owe me Money!!!
I cancelled my subscription to your services and the debit orders continued to happen after this.<br> <br> They have since stopped (after lots of effort), but I have not been refunded for debit orders which should not have taken place. These amount to R 842.86 and I have received an account statement from you confirming this.<br> I have been enquiring about this regularly on Facebook and I am always told that a billing consultant will contact me, but this NEVER happens. <br> <br> I was also told to visit a Telkom store to resolve it. I visited 2 stores: Rosebank & Nicolway. Neither of these stores were able to help me although they both said they can see that I am owed the money.<br> <br> The details of the line which I cancelled are as follows:<br> Cancellation date: 30 June 2015<br> Reference Number for Cancellation: ***A <br> <br> I am tired of having to pursue this. Please give me my money back WHICH YOU EFFECTIVELY STOLE FROM ME!!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM158477.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM158477.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
