KW
Kate W

1 reviews | Active since Apr 2015

07 Apr 2015, 17:42

YOU NEED TO CALL TELKOM FROM YOUR BROKEN TELEPHONE

Long story short:<br> Landline broke<br> Replaced phone<br> Wasn't the phone<br> Reported fault to Telkom<br> Internet broke 24 hrs later<br> A Telkom engineer came out, scratched his lead and left<br> Fault closed - but yet it still existed<br> Reported another fault<br> Internet worked when it felt like it (usually never when we needed it)<br> Fault closed<br> Reported another fault<br> Sporadic internet again, no landline ever<br> Fault closed<br> Internet went off before Easter<br> Still no landline<br> Reported fault<br> And we wait.....<br> Went to Telkom to close my account - was informed this could only be done by calling<br> On what I asked - my broken telephone? <br> Called from work<br> Stupidly let my intentions known (said I wanted to close my account)<br> 37 minutes later, due to high call volumes (cause Telkom doesn't work) I am still waiting. <br> <br> Will I ever be able to get through??? Or will that section always have 'high call volume'??<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>

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Replies (1)
Telkom
Telkom's reply08 Apr 2015, 10:46
Official
Hello ktkeefer,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Back Office and feedback will follow.

Your reference number is SM101807.

Apologies for any inconvenience caused.

Regards,
Joshua Mnisi
Telkom Social Media Team