YOU MESSED UP MY PROFILE AND DISGUSTING SERVICE

I took up a contract with Telkom in February via telesales department who contacted me. I received the phone and everything was perfect until it came to my debit order. I requested that my debit order date be set for the 20th and an amount of R89 was debited on the 20th March. Yesterday I receive a threatening sms saying that \your account is overdue, I need to make payment in 48 hours or my services will be suspended. (YOUR SLA IS 72HRS )\" This is when problems started! I made my 1st call to your call centre and I received the worst customer experience ever..i requested to speak to a manager and the agent kept me on hold for 40 minutes!!!!! I ended up dropping the line and calling and waiting in the queue again. Qobile the night teamleader assisted me and said that she would escalate the query to the billing department and for someone to call me today. NOBODY CALLED! I called today around 12pm and spoke to the most *********** team leader TUMELO in Telkom, who was very sarcastic and rude! He refused to assist in escalating this to the billing department and told me I needed to wait like the rest of the other customers. I NEED MY PROFILE CLEARED AND THIS MATTER TO BE RESOLVED ASAP!"