You make me want to cry

<p>There are no words to express how dissapointed and truly horrified I am at the level of service (non-service) I have recieved at Telkom Mobile. My service has been cut off for an overdue amount (the amount is not overdue, it was paid several weeks ago and Telkom has acknowledged that the funds were recieved but missallocated).</p> <p>After paying what was due on my account I started recieving sms's saying that my account was overdue and my service would be cutoff. I've phoned the telkom call centre over 20times in the past 2 weeks (and spent hours being put on hold) and requested that what I paid in be correctly allocated. I get told that my matter is being escalated and is being dealt with BUT nothing ever happens. Cases that get opened get closed without any feedback or resolution. I've been told numerous times that I will get a callback and feedback and NOT ONCE have I been called by anyone. I've spoken to supervisors who promise callbacks and I get NOTHING.</p> <p>I don't think I'm asking for too much but even with this complaint I have lost all hope of getting any help from Telkom. I expect your standard reply that I see on all Hellopeter complaints (a case has been opened here is a reference number) BUT to me its going to be nothing but deja vu - lip service from Telkom PR while nothing happens.</p> <p>My whole business is dependent on my internet service and a simple billing issue can't be solved thus leaving me and my business in a very difficult spot.</p>