YOU HAVE LOST A CLIENT BECAUSE OF R121.68. WELL DONE!!!!!!!

For R121.68 you are suspending my line. For the last 3 years we have been paying over R1500.00 every single month to Telkom directly, and even after we requested the debit order to be cancelled because I paid the account manually because my husband lost his job. Telkom never cancelled the debit order thus with the bill every month we had to pay an extra amount of R200 for debit order charges because the debit order never went through I never complained about this and paid my account on time every single month. Telkom you have just lost a loyal client due to R121.68. Please expect the cancellation request on your system within the next 24-48 hours. Thank you. I am highly upset, the collections department did not even bother contacting us to say that there is in fact an amount of R121.68 which you never paid, please pay it. No... they just suspended the lines and try and debit my account from the 15th of the month even after I requested this to be on the 1st of every month from the 1st of December onward.