YOU GUYS ARE GOING TO **** ME!!!

I'm at my wits end after wasting over R400 waiting on the line to cancel my contract with the 7day grace period. Telkom does completely ignores my calls, emails, facebook posts, Facebook DM's, Twitter posts, Twitter DM's and that leaves me to have to deal with the bill for a router I don't want. I requested a phone and the sales guy recommended that I take the router which would workout cheaper. But apparently I did not qualify for the fone. I received the router via delivery and asked the woman who delivered it if there was another parcel under my name, she said no. So I called and called and called the customer care line and nobody picked up until I sent one order request online when someone called me. I explained my issue and I was told that there is nothing under my name. I did the same thing again and another sale person said my order is on its way. I did the same thing again and was told I did not qualify for a one and she can't help me return the router. I only needed the router if I was going to get the one. Now I just have a router and an email with a bill. PLEASE CAN SOMEONE COME FETCH THIS ROUTER AND CANCEL THE CONTRACT!!!! This is not right!