You get what you pay for

I have been a Telkom mobile customer for years now. They provide the cheapest service which is awesome, but that's about it.

Every encounter I've had with their staff whether it be in a store, speaking to a call center agent or a webchat agent, the service I received was cringing.

Signing up for a contract in store and having the agents fight over who the ****le belongs to in front of me. Speaking to a call center agent who lies about an issue, webchat advisors giving incorrect information about processes.

Something as simple as canceling a contract cannot be done over the phone or in store. Sending me a form to fill out in pdf format (really?). Neither the call center agent or the store agent told me, hey, "you can do it online", which I had to figure out myself.

Telkom in store technicians know less about the products they sell them I do.

My telkom mobile app has not been working properly for months I've contacted Telkom about it several times, but according to them I'll get feedback (I wonder when).

I've always recommended Telkom mobile to friends and family but after my last encounter with their staff I've given up hope.