You don't treat customers fairly 😭😭

I will try to remain calm and respect the person who will be reading this.

Telkom, I want nothing to do with you guys and I doubt I'll ever support someone's thought of opening an account with you. Seeing you're name on my bank statement makes me anxious. My experience with you has been horrible, and I've noticed how you generate so much revenue from your very staged billing issues.

When I opened my account, I humbly asked to make manual payments by myself as a repayment method because I'm old fashioned and traditional. However, because your billing systems are so advanced that you believed in them so much that they'll never fail to collect, a so called debit order was created, sharp. The agreement between us is that you always debit my account on the 25th monthly, either such earlier or later date, upon which salary has been credited into my account.

I don't understand why you would not attempt to debit my account on the 25th, or the following days but definitely not the following month. In some cases you can debit the correct amount on the correct date. And in some cases, very much shocking cases, my salary will drop and you guys will just decide not to debit my account and wait for the following month just so you charge me more including interest. Guess what? Today is the day I decided not to let this slide.

Your so called arrears/charges and additional fees have put me under financial distress, and have caused so much inconvenience in my customer cycle with you and my finances personally. I understand system errors would be common for every business out there, but how are you always consistent in doing what you do? And funny how you guys would remind me on the month you're about to debit double the installment and charges, and exactly on my salary date, you'll debit just like you've promised, but on the contrary, you've failed to honour my agreement to be debited a single amount monthly. You know why? Because that's where your business is, that's where you most capitalise. It's enough!

I've got my statements ready to prove that on my salary date, you guys don't debit as often as you should. I normally keep funds on my main account for a while, because I have also been building a case for you. You can't say there were insufficient funds, prove it. I know there's were I once disputed once or twice, and that's on my account. But for these other months that you've not treated me fairly, I would like you guys to reimburse the amount you have charged me more as interest that could have be avoided by simply fulfilling your agreement.

In fact, how about you take that extra amount and allocate it into my account so it can reduce the term of our agreement, like I can't wait for my contract to come to an end.

And for the months where I had to pay double the installment because you guys didn't debit, please can that not be my fault. I have my statements, money has always been there but you felt like you don't want this money so I used it. And still you didn't even bother to attempt to debit, so clearly you did not want those premiums for those particular months and therefore, I have already used that money, I dont have it now... Please take responsibility for your actions.

Lastly, I wanted to have an upgrade this year for an IPhone 13pro max 128GB, but my fear is that you'll end up debiting an amount close to a bond.

Thank you for making me realise that I do actually afford an Apple device.

If this matter is not resolved, I'm taking it further with the Ombudsman.