You don't make a difference to our bottom line so we don't care

No solution to ongoing lack of connection for service that isn't provided which they have already billed me for with Pro rata fee for the end of the month. No service but must pay? i will reverse that debit order and cancel it! I've tried your call centre, i've tried your sales team, i've even tried one of your executives and all of you lie, make excuses, and even worse make empty promises.. I've now gone to two of your CEO's lets see if they ignore me too.. Next step ombudsman and social media followed by full page add in the business day newspaper!!!