You didn't reboot your router so we will overcharge you

I purchased a R50 night surfer bundle on the 29 July 2017 as my data was depleted. That same midnight/morning I used 18GB which was suppose to be covered under the night surfer, however I noticed my bill and I was charged R380 for that same midnight. I called your call centre and they said they will send it to accounts. Accounts calls me after a month (15/09/2017) to tell me that I didn't reboot my router and that's why I was charged R380 and I won't be getting a refund as I used the data?!

How does Telkom do business? How can you charge me over and above for something that I have already paid for? The agent also said that she can send my details to the data department so they can show me how much I used from 7am-10am on the 31/07/2017 as that's when my session ended but how will that benefit me?

It boils down to me buying a R50 night surfer bundle but being charged out of bundle rates over and above the R50 I just spent.

In the past I was overcharged for your faulty system for data that I didn't even buy, I accepted my loss and moved on. Now I am being charged because according to your agent I didn't reset my router.

I'm really appalled at this service once again.