You definitely need MORE Staff like MUSA MAGUBANE!!!! (Field Technician)

I have been upset with Telkom since the 29th of July (don't want to get into Why now) but due to staff like MUSA MAGUBANE a Telkom field technician, I have now changed my opinion of Telkom. This man really went the axtra mile for me. He stayed till the very end making sure, that not only was my line was working but also made sure the "Cross line' that i also endured was corrected and also made sure to report to his boss about the huge bill i received on the same day he was at my place, that was not mine but was charged to me. He kept to his word, each time he got into his vehicle I was so worried he wouldn't come back and then we had to wait another 3 months for a technician to come....but he came back trying out new things to sort out our issue:) This man really knows what he is doing unlike the previous technician that came (I dare you to check on your system who that was) who rushed with putting up my new line and didnt even care to check if it was working. My Musa:) didnt do that to me he made sure a checked a couple of good times that ALL was in order before he finally left. JOB WELL DONE MUSA!!! You know why you make a difference? Because you CARE!!! This is not a quality many employees have at all. Telkom its because of MUSA and MUSA alone that i have now changed my opinion of YOU. You really need to take GOOD care of this man because HE takes GOOD CARE of YOU. Musa i want to really THANK YOU for making my situation matter to you and for taking it to heart , to make sure it was totally sorted out before you left my home:) I Salute you!!!!