YOU DECIDE IF THIS IS ACCEPTABLE

I have had an intermittent service for 3 Months I have called and escalated and have a string of communication via FB that is too long for Hello Peter but happy to share, I have been made endless empty promises of engineers, technicians and stupid line checks at 5 am in the morning for the last month - what is going on, does anyone care, why promise me an engineer visit and then nothing, why ******** me about the problem - FIX IT or tell me the truth you have affected my work and incurred me extra costs that amount to thousands of Rands to have connectivity... do me one favour - do not reply to this saying you are sorry, i have heard that from you already on MANY occasions, reply to me with a resolution