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Solomon S

1 reviews | Active since Oct 2019

10 Oct 2019, 10:59

YOU DEBITED LESS, WHY SHOULD I SUFFER TELELELECOM

I struggled to make payment last month of R1450.00 and my lines where closed, I took a day to sort out this mess, kept running around and missing work by going to Telkom store at Alex mall to make arrangements that they must double debit me R2900.00 the coming, Stupid telkom decides to debit R2170.36 from my account. Today is the 10/10/2019 and my lines are closed again, I enquire and I am told I owe R4404.03. ***. You guys provide the worst service and I regret been part of your net work, Why did you close my lines, Who's fault is it that you debit less than what WE agreed on, Who is the consumer here, Who knows better about your Billing system between consumer and client, Is this how you treat your clients, Is this fair TCF that you are applying to me, I should suffer again this month like I did the previous month for your Incompetence that incredibly increasing everyday. We made arrangements that you must double debit my account for the outstanding amount which is R2900.00 and decided to debit R2170.36, YOU DID. Why I am affected then, your reason for telling that you debited less is because you want to see if I can I afford that, that's a most ridiculous and stupid reason ever cause now my lines are affected, I cant communicate with family cause of the mess you did. I want my lines opened IMMEDIATELY, I do not want your Billing to call me, I want my lines opened NOW. You guys messed up on your sides by debiting less, why must I then be affected, I cant believe I trusted you with the phone and routers I took from you, Open my lines and include the your difference on your next billing date. I pay you an expensive full fee so that I can enjoy the benefits you give me on a monthly basis but today is the 10th and I must miss out 20 days of the benefits because you debited less, that ball because at the end of the month your guys debit THE FULL AMOUNT AGAIN. I want lines opened and nothing less. Contact me on *** & ID is ***

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Replies (1)
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Solomon S's update11 Oct 2019, 11:21
Reviewer Update
I COMPLAINED TO YOU YESTERDAY AND YOU OPENED MY LINES, TODAY AGAIN YOU CLOSED MY LINES, DO I NEED TO COMPLAIN STILL. YOU WILL GET A CALL FROM THE OMBUDSMAN AND YOU WASTE YOUR R4500.00 TO R5000.00 RESOLVING THAT DISPUTE, KEEP TESTING ME