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Is it fair to wait 3 months for a simple line installation? I have complained how many times on hellopeter & the responses I get does not help any.

FIRST INTERACTION (27 June 2018)

Bad Service?? No Service!! Can you really wait 2 MONTHS for an ADSL Line to be installed??

Official private business reply Good day christa-nel

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI **********

We are missing some vital information pertaining to your query , we also require the ID no , and Order no for the installation please.

Regards

Gerard

Telkom Social Media Team

SECOND INTERACTION (02 July 2018)

Official private business reply HI christa-nel

Apologies for the delay. our team has been tasked to attend and advise accordingly. Updates will be relayed directly.

Interaction REF: AI **********

Regards Keagan Telkom Social Media Team

11 Jul 2018, 10:19

THIRD INTERACTION (23 July 2018)

Official private business reply Hi Christa

Please tell us what you app**** for?

send us a private message with a description of your query, Your ID number and order number for our team to best assist

Regards

Telkom Social Media Team

Bronwyn (I have sent a private reply as requested & to today NO REPLY)

FOURTH INTERACTION (27 July 2018)

Official private business reply Good morning Christa

Thank you for contacting us Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI **********

We apologise for any inconvenience caused. Kind regards

Jawaad

Telkom Social Media Team

FIFTH INTERACTION (10 Aug 2018)

Official private business reply Good day Christa,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team. Your reference number AI ********** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards, Ilhaam Telkom Social Media

SIXTH INTERACTION (22 Aug 2018)

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