You Cant Terminate except on useless 10210!!

29/30th June couldnt get through to Telkom 10210 as the wait is fatal - I have waited 90 minutes in the past to get a human being on the line. Looked for email addresses - nothing allows an email termination. Looked on FB, and they rep**** with email address - NetworM, and requested my ID so they can action. I sent it to them 30 June! 6 weeks later I get an Oh dear you are leaving us, and billed again. 30 days is the notice period - a calendar month given. Last day was 31 July - Im done. How did I get the Oh Dear if they didnt get the email to terminate? And still no way to respond to Telkom - this isnt a communication company - its an appalling lack of quality, interactivity, service and customer relationship. Hate them.