You can’t even log the faults

All 3 the lines for our medical practice have been completely dead for over 2 weeks. Each time I log a fault I am pre-emted with a message saying that Tellom is aware of the outage in our area. When I log a fault on the online form in says successful then sends me an sms saying “something went wrong”. The chat line has been unhelpful too as I have explained the errors and verified all the security questions then get “disconnected by the server”. I have requested 3 call backs and have had no assistance. Fix this Telkom! This is completely unacceptable! I will refuse to pay for a line that doesn’t work.