sS
spookie S

1 reviews | Active since May 2016

13 May 2016, 09:14

You cant complain about telkom customer service , because there is no service !!!!!!!!!!!

<p>Its been more than a week now that the installation of my ADSL line has been handed over to the cabling department i have today recieved my 9th reference number "that does not work by the way , like usaly" and stil there is no update on telkoms system . i know that because no one at telkom can give me any reason why it is taking so long and CAN NOT GIVE ME ANY INDICATION ON HOW LONG IT WILL STIL TAKE !!!!!!!!!!!!!!!!!!!!!!!!!! ITS BEEN NOW MORE THAN THREE WEEKS SINCE I PAID THE DEPOSIT THAT I WAS SUPPOSE TO PAY SO THAT TELKOM CAN INSTALL MY ADSL AT HOME AND I STILL DONT HAVE ANY INFORMATION ON HOW LONG IT WILL TAKE TO FINISH MY INSTALLATION !!!!!!!!!!!!!!!!!!!!!! I LOOSE MONY EVERY DAY THAT IT IS NOT COMPLETED SINCE MONDAY 9/05/2016.</p> <p>THIS IS GETTING REALLY REDICULAS. AND ALL TELKOM IS GONA DO WHEN THEY READ THIS POST IS REPLY WITH</p> <p> </p> <p>"WE ARE SORRY FOR ANY INCONVENIANCE THAT YOU MAY ACCURED DURING THIS , BUT YOUR CASE HAS BEEN ESCALLATED TO THE RIGHT DEPARTMENT" AND THE BEST PART THEN IS THAT NOTING HAPPENS , I WOULD LOVE TO GET MY HANDS ON SOME OF THE DIRECTORS PHONE NUMBERS SO THAT I CAN SPEAK DIRECTLY TO SOMEONE THAT MIGHT KNOW WHATS GOING ON !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! MY LATEST REF NUMBER IS 51717 , MY NUMBER IS *** , ACCORDING TO ME , THE CONTRACT THAT I SIGHNED STIPULATED THE LINE WILL BE INSTALLED AT NO LATER THAN 21 WORKING DAYS FROM THE DATE OF DEPOSIT PAYMENT. I PAYED ON 25/04/2016 , DO YOUR MATHS AND LET ME KNOW THAT IM WRONG. ALL I KNOW IS IM DEFENITLY SUWING ON THE 24/05/2016. THAT WOULD MAKE IT N MOUNTH THAT I WILL BE WAITING.</p> <p>KIND REGARDS NOT ACCEPTED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply13 May 2016, 10:31
Official
Hello ****kiefrikkie We sorry for the inconvenience caused. We will follow up with our fulfillment team and have a consultant contact you. Regards Noleen Telkom Social Media Team.