TM
Theo M

1 reviews | Active since Mar 2009

05 Apr 2016, 16:32

You cannot do a port, theres always a new excuse

I have been trying to port to your network for 5 days. Everyday I call I am told there was and error. With every new person I speak to their version of the situation varies from the previous person.<br> <br> Is this the service I am going to get when I come over to your network? Seriously?? Because I have had enough bad service from Vodacom.<br> <br> I was supposed to be ported on Friday, 1 Apr 2016 and still nothing is happening. Today the same lady I spoke to yesterday had so many new stories. Suddenly after saying it was a problem on your side she now said it was all Vodacom.<br> <br> I spoke to her boss and was then told I probably gave you guys wrong information. Seriously? Do you think I am that stupid?<br> <br> I have gone over and over and over the information now fro 5 days with you and still you do nothing.<br> <br> Your staff attitude stinks and it is because the managers are just as rude.<br> <br> Do you want to port my nr to you or not? Just tell me! Because I am sure any of the other networks would have me in an instant!<br> <br> So speak with Vodacom and ensure this is done now. I won't be dangled around with no proper feedback like you are doing now.<br> <br> Fix this immediately! Please. You need to drop your attitude !

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Replies (1)
Telkom
Telkom's reply05 Apr 2016, 18:36
Official
Hello maraistl,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM220732

We apologise for any inconvenience caused.

Regards,
Hilary
Telkom Social Media Team