You can't have bad service if there is no service!

I have been trying for the last 3 weeks to get hold of someone at Telkom to quote us on getting ADSL for our offices. I submitted 3 online queries, of which 1 called me back. When the person called I asked them to call back later as I was in a meeting, I am still waiting. <br> <br> Then I went to one of the branches and the person behind the counter simply advised me to call 10217. After my 8th attempt someone finally answered the phone. They give me a number to call in Pretoria. So I do this. I then get through to Thandi on ***. Thandi then tells me that there is another number that I must call, and proceeds to put down the phone!! How the hell am I supposed to know what the number is supposed to be if she doesn't give it to me. Honestly, I don't understand how Telkom is still so active in this country if there is a complete lack of service and ineptness by the staff. I should however not be surprised, I have only once in my entire life gotten something out of Telkom without having to fight and scream and beg. This is absolutely ridiculous!!!!