CN
Christa N
1 reviews | Active since Apr 2017
23 Jul 2018, 16:09
You can do better than this!!!
App**** for ADSL 08 June 2018 and still have not heard of Telkom.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
25 Jul 2018, 09:29Hi Christa
Please tell us what you app**** for?
send us a private message with a description of your query, Your ID number and order number for our team to best assist
Regards
Telkom Social Media Team
Bronwyn
Telkom's reply25 Jul 2018, 09:29
Official
Hi Christa
Please tell us what you app**** for?
send us a private message with a description of your query, Your ID number and order number for our team to best assist
Regards
Telkom Social Media Team
Bronwyn
CN
Christa N's updateReviewer Update
25 Jul 2018, 13:43Hallo Bronwyn,
Thank you for your reply. Here is what happened:
08 June 2018 - Paid R700 for deposit for Installation of a Line to get the 10mbps package for
R806pm - Received Inv***3 July 2018 - No response from Telkom re the line installation. Phoned 10213 & spoke to
Nondumiso Jingela. She said the payment was not marked as a deposit. She did what
was needed & said she will escalate the query.
19 July 2018 - Phoned 10213 again & spoke to a lady consultant. She put a call through to the
Technicians & said a sms will be sent within 48hrs to confirm an installation date.
24 July 2018 - No response from Telkom yet. Phoned 10213 once more & spoke to a gentleman
called Mark. For the first time now a Quote Order number has been received. Also
received TIN Number & username and also a telephone number
allocated to the installation address. He said that a Technician will do the installation
on Friday, 27 July 2018. He also said to sms TIN nr & Username to *** to
get a password. Done that & received an sms back saying "Invalid keyword provided.
25 July 2018 - Online chat with Telkom to find out re sms received. The consultant advised we only
need to do the sms after installation.
My query:
Will a Technician be out on Friday, 27 July 2018 to do the installation?
How much more airtime need to be wasted on a service app**** & paid for?
ID: *** 089 (K Watts)
Quote Order: 617078
Thank you
CN
Christa N's update25 Jul 2018, 13:43
Reviewer Update
Hallo Bronwyn,
Thank you for your reply. Here is what happened:
08 June 2018 - Paid R700 for deposit for Installation of a Line to get the 10mbps package for
R806pm - Received Inv***3 July 2018 - No response from Telkom re the line installation. Phoned 10213 & spoke to
Nondumiso Jingela. She said the payment was not marked as a deposit. She did what
was needed & said she will escalate the query.
19 July 2018 - Phoned 10213 again & spoke to a lady consultant. She put a call through to the
Technicians & said a sms will be sent within 48hrs to confirm an installation date.
24 July 2018 - No response from Telkom yet. Phoned 10213 once more & spoke to a gentleman
called Mark. For the first time now a Quote Order number has been received. Also
received TIN Number & username and also a telephone number
allocated to the installation address. He said that a Technician will do the installation
on Friday, 27 July 2018. He also said to sms TIN nr & Username to *** to
get a password. Done that & received an sms back saying "Invalid keyword provided.
25 July 2018 - Online chat with Telkom to find out re sms received. The consultant advised we only
need to do the sms after installation.
My query:
Will a Technician be out on Friday, 27 July 2018 to do the installation?
How much more airtime need to be wasted on a service app**** & paid for?
ID: *** 089 (K Watts)
Quote Order: 617078
Thank you