MO
Maria O

1 reviews | Active since Jun 2012

24 Nov 2016, 12:12

YOU are the most *********** people in the world!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>Received a text from Telkom, my ADSL line was in arrears of R1400.00 (had dispute re amount, had reference nr, never heard back from Telkom), pay before 04/11/2016 to avoid suspension. Paid amount on 1 November in full with reference number on my invoice. The end of the saga right? WRONG</p> <p>4 November 2016 you try to take a debit order of R850 of my account, end up costing me R100 in bank charges and 15 November you suspend my line.</p> <p> </p> <p>When I phone you, you magically didn't receive my payment, emailed it to your consultant whilst on the phone, ahhh we have it now. Line will be reconnected within 24 hours - GREAT</p> <p> </p> <p>Receive a text from you again on 21 November indicating that I have an amount outstanding of R2151.38 now... phoned your call centre, explained the whooooole story as per above and your consultant stated there now is a R450.00 fee on my account, I open a dispute ref ********** 3 dated 21 November.</p> <p> </p> <p>Received a text on 23 November that dispute was resolved and a credit of R200 was granted. Great. Went home, line cut off. Phoned your call centre, there's an error on my line will be fixed 21.30 the latest. Obviously not done.</p> <p> </p> <p>Phoned your call centre this morning 24 November, my line has been suspended AGAIN!!!! Now there's an outstanding amount of R2151.00 as per sms received from you. Then received another sms stating I now owe R1100.00. I've phoned your call centre 3 times this morning with zero help, I'm currently holding on as we speak.</p> <p> </p> <p>The current month's invoice is due at the end of November of R+-850 for a 50GB, 4ms line. Between the 1 Nove where I paid R1400, the account was zero, how in the world is it now R2151.</p> <p> </p> <p>No one at your office can tell me WHY WHY WHY??????????? when the amount I paid made the account R0.00 I have never skipped</p>

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