You are considered a nusince when you are wrongly billed.

So if you get double billed and then enquire as to why this is and the person in the call center tells you it was an early upgrade. After you made sure it wasn't confirmed with the person doing the upgrade for you that no penalties would be app****. You then go into the telkom store where you did the upgrade explain the issue 3x times then get told to lower your voice. Then he leaves and you are lest standing at the counter with nowhere to go. Telkom Illanga should be avoided at all costs. Rather manage your account online. They conveniently lost the information about the contract terms. If you want to have the worst experience of your life come to Telkom Illanga. The second worst experience is Telkom in general. I have been a customer for almost a decade and this is what you get for loyalty. Another story of behind the scenes conniving and dishonesty. And then the store manager dissappears when you want to talk to them.

Honestly what a disappointment.