YolandiN

Telkom's customer service really is the worst. I would not recommend them at all!!

We handed in our SBG3300 Zyxel Router at Telkom Direct Store Forest Hill the 25th of January 2018. On the 31st Of January we received an sms that the router is being send to the repair center with reference number TRJ055459. After we tried to call the store a few times with no answer and eventually get through to a call center, we get the same response every time. We finally got a call from someone at a logistics company that stated that the router is not repairable but was still under warranty and should be replaced by the store. They said we should wait until the router is back at the store then we will be contacted for it to be replaced. WE ARE STILL WAITING. This is another month later after we heard it is not repairable. What is the problem?? We are without internet for 4 months now. Please will you sort this out as soon as possible as we feel we have been patient for long enough now.