Yet to receive service

I loaded airtime on Saturday 31 October for my BIS to be reactivated. Little did i know that there would be a technical problem. I phoned the call center and i was told about 72 hours, I have calling everyday as no one cared to inform me on the progress of my case. on Thursday morning I called in and I was told my case was sent to the wrong department and it will take another 72 hours, So I am supposed to understand all of this? Worst service I have seen ever. Useless. Fix my BIS already ....