Yet more problems with telkom 8ta

We upgraded our telkom Busines unlimited contracts. After taking 4 months and complaining via hellopeter, we finally received our handsets.However, we are now unable to utilise our new handsets as there is a problem with the sim swap.When calling the helpline, feedback we receive is that the reason for the problem is due to our company details on telkom's system reflecting the old business owner.When applying for the upgrade at the telkom store in clearwater we took all the relevant documents showing new ownership etc. It has been four months,clearly telkom clearwater did not do our upgrade and do not make customer service a priority. When calling the store (which takes forever as they never seem to answer their phones), the lady - Zuki - told us that her manager would sort it out. When Calling the next day, the feedback received was that the manager was really busy and would do it later. this is totally unacceptable. How it takes four months to do a simple upgrade of details, i honestly don't know.Clearly it is a mistake taking out a contract with telkom mobile as customer service is pathetic. P.S for people in the telecommunications industry, they are incredible uncommunicative