1 reviews | Active since May 2017
YET ANOTHER UNHAPPY.....POSSIBLE CUSTOMER
<p>My husband and went and app**** for an ADSL Line at your Kenilworth centre branch on Saturday, 27 May 2017.</p> <p> </p> <p>All went well in store and then i was told to contact your technical asistance line in the new week (which we currently are in) to confirm when/how far line installation/technical assist is with contacting us.</p> <p> </p> <p>I literally called all your branches in the southern suburbs, the call centre (*** to mention a few) and even the head office and NOT ONE OF MY CALLS WERE ANSWERED.</p> <p> </p> <p>Now im all for having patience with POOR call queuing procedure, but having to wait 30min for a consultant per call is RIDICULOUS. </p> <p> </p> <p>When liaising with the in-store consultant regarding the poor service and his thoughts on it i got the following reply "we are the only ones that supply the service so they (us potential and longstanding customers) must come back so why worry"</p> <p> </p> <p>if this is the company's moral then i am not suprised that the bad publicity this company gets is what it is.</p> <p> </p> <p>Tomorrow starts today,....and today starts with ANSWERING THE CALL!!! ALL CALLS!!! Within a reasonable timeframe, NOT 30min.</p> <p> </p> <p>I will be retracting my request for your services if my matter is not resolved in the next few hours. This is pathetic and this is why customer care in retail is the way it is, because nobody gives a ****.</p> <p> </p> <p>ONE UNHAPPY POTENTIAL CUSTOMER</p>
Thank you for "recieving" my query, not necessarily resolving it.
....and Yet again, all you have done is given me a reference number, which will be my 2nd one.
Who am i supposed to call to utilize this number if none of my calls are answered?
your complaints protocol/procedure needs to be re-looked at or re-done because it does not talk to a positive outcome for the consumer, nor lead to any sort of resolve.
Thanks for your response but i am still not satisfeid.
Thank you for "recieving" my query, not necessarily resolving it.
....and Yet again, all you have done is given me a reference number, which will be my 2nd one.
Who am i supposed to call to utilize this number if none of my calls are answered?
your complaints protocol/procedure needs to be re-looked at or re-done because it does not talk to a positive outcome for the consumer, nor lead to any sort of resolve.
Thanks for your response but i am still not satisfeid.