Yet another Telkom line repair nightmare

I logged a fault on my Telkom adsl line (12CTK290515) on 29 May. Technicians needed to come to the residence to check but never made proper arrangements and when I follow up the status says that they could either not access premises or get hold of us. When a technician finally came out it was handed over to another department where it my fault got lost so we had to start the process again. It is now exactly 2 weeks and hours spent on the phone later and I will no doubt go through the long weekend without internet. This could have been solved already but the incompetence and lack of service will probably see me calling and wasting my time for another week. This is not the first time this has happened and surely wont be the last.