Yet Another Telkom issue!!!! You Suc****

Has to be the worst call centre ever. I order a 10meg line online and after a week of waiting i had to call them only to find out the 20 meg line wont work. The agent named Carlene said she would escalate the order to be diwngraded to a 4 meg line. I call in 4 days later to follow up and am told by Snethemba that my order is not on system. I had to now cancel the 10 meg line and order a 4 meg line. New order means new waiting period. Well done Telkom you guys take the cake!!!. I have made two requests fo a manager to call me. No phone call yet. I guess Telkom doesnt care about thier customers