yet another reason to call them Hellkom

My phone line suddenly stopped working on 26/08/2015. I called Telkom the same day to report this. With no phone line and no Wifi, this meant a very long, very costly mobile phone call. But hey, I need the service. I called the next day, and had it escalated. I have been calling telkom DAILY trying to get this matter resolved. I run a small business from home, which is now suffering due to 8 days of not being able to reach me. Thank you Telkom for possibly putting me out of business. Today I called again - as has now become customary. Only to be told that the turnaround time for faults to be resolved is 48 hours. Its been 192 hours - still no resolution. In fact, forget resolution - 192 hours since i made the first call, and nothing from Telkom since - no feedback. No calls to let me know anything. Nothing! Oh how I wish Neotel could come to my neck of the woods