AB
Avinal B

1 reviews | Active since Feb 2013

04 Oct 2016, 11:02

Yet another let down by Telkom

<p>I had cancelled my contract with Telkom Mobile on the 31 May 2016, giving a month calaendar notice. On the 18 July, I found out the cancellation had not been processed and was asked to pay for June and July and resend another letter of cancellation. On the 9th September 2016, I found the account was still not cancelled and I escaleted with the manager Mr Msomi. I get an sms that the account is suspended and that I have to put in a dispute with reference TS47316.</p> <p>Can someone please help me resolve this account. The number is question is ********** 835. Account number: ********** 30001</p>

0
Replies (1)
Telkom
Telkom's reply04 Oct 2016, 14:46
Official

Hi Avinal,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,